Coki88 Privacy Policy – Member Personal Data Protection

At coki88, your privacy is not merely a legal obligation — it is a core value we uphold. This policy clearly explains how we collect, store, use and protect your personal information as a registered member of our platform in Malaysia.

Updated: 1 January 2026

INTRODUCTION coki88's Commitment to Your Privacy

Welcome to the coki88 Privacy Policy page. We understand that your trust is our most valuable asset. When you register and use the coki88 platform, you entrust us with your personal information — a responsibility we take seriously.

This Privacy Policy is designed to give you a clear and transparent overview of our data management practices. It explains the types of information we collect, the purposes for which it is used, how we protect it, and the rights you hold as the owner of that data.

This Privacy Policy applies to all members accessing the coki88 platform via the website coki88.fun and our official mobile app. By using our platform, you agree to the terms set out in this policy.

We operate in accordance with internationally recognised data protection principles, including data minimisation, purpose limitation, robust security, and user access rights. Your trust drives us to continuously improve our privacy practices over time.

01 Personal Information We Collect

Coki88 only collects information that is strictly necessary to provide a safe, legal, and high-quality service to our members. We do not collect excessive data or data without a clear purpose.

Information You Provide Directly

  • Identity information: Full name, date of birth, national ID number or passport number.
  • Contact information: Email address, mobile phone number and residential address.
  • Financial information: Bank account details, account holder name and account number for deposit and withdrawal processing purposes.
  • Verification documents: Copies of identification documents and proof of address for the KYC process.
  • Communications: Recordings or transcripts of conversations with our customer support team.

Automatically Collected Information

  • Technical data: IP address, web browser type and version, device operating system.
  • Usage data: Pages visited, session duration, games played, and activity timestamps.
  • Transaction data: History of deposits, withdrawals, wagering and wins.
  • Location data: General geographic location based on IP address for security and compliance purposes.
Data Category Example Primary Purpose
Identity Verification Name, IC, date of birth Identity verification (KYC)
Contact Email, phone Communications & Notifications
Financial Bank account number Deposit & Withdrawal
Technical IP address, device Security & Fraud Detection
Usage Game history Service improvements

02 How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. coki88 will not use your data for any purpose other than those stated here without obtaining your consent first.

  • Verification & KYC: Verifying your identity to ensure account security and meet legal requirements related to anti-money laundering (AML).
  • Transaction processing: Processing deposits, withdrawals, and bonus payments securely and accurately.
  • Account management: Maintaining your account records, wagering history, and platform activity.
  • Service communications: Sending important notifications regarding your account, transactions, policy changes, and security updates.
  • Marketing communications: Sending exclusive promotional offers and bonuses — only if you have consented to receive them.
  • Fraud prevention: Identifying and investigating suspicious activity to protect you and the platform from misuse.
  • Platform improvements: Analysing usage patterns to enhance user experience and technical performance.
  • Legal compliance: Fulfilling legal and regulatory obligations imposed by licensed authorities.
You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any of our promotional emails or by contacting our support team via live chat.

03 Information Sharing & Disclosure

Coki88 respects the confidentiality of your personal information. We does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:

Trusted Service Providers

We partner with selected third-party companies to help us deliver our services — including payment gateway providers, KYC service providers, cloud service providers, and technical support providers. All such providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by us.

Legal & Regulatory Requirements

Coki88 may be required to disclose your personal information to government authorities, law enforcement bodies, or licensed regulators when mandated by law, court order, or applicable regulations. In such situations, we will disclose only the minimum information necessary.

Business Transfer

In the event of a merger, acquisition or sale of coki88 assets, members' personal information may be transferred as part of the business assets. We will notify you before your information becomes subject to a different privacy policy.

coki88 will never ask for your password via email, WhatsApp, or any external channel. If you receive any such request, it is a fraudulent attempt and you should report it to our support team immediately.

04 Data Security & Protection Measures

We employ multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Technical Security Measures

  • 256-bit SSL/TLS encryption: All data transmitted between your browser and coki88 servers is encrypted using industry-standard encryption.
  • Two-factor authentication (2FA): Members are encouraged to enable 2FA for an additional layer of account protection.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats.
  • Stored data encryption: Sensitive information such as financial details is encrypted in our database using strong encryption algorithms.
  • Firewall and intrusion detection systems: Our server infrastructure is protected by multi-layered firewalls and advanced IDS/IPS systems.

Organisational Security Measures

  • Access to members' personal data is restricted to staff who require it to perform their duties only (principle of least privilege).
  • All staff undergo regular security awareness and data privacy training.
  • Internal and external security audits are conducted regularly to ensure compliance with the latest security standards.
While we take every reasonable measure to protect your data, no system is 100% secure. We encourage you to also take responsibility by using a strong password and not sharing your login credentials with anyone.

05 Cookies & Tracking Technologies

Coki88 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure smooth technical functionality, and understand how members use our services.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Enabling core platform functions — login, sessions, and security Session / 30 days
Performance Cookies Analysing how users interact with the platform for improvements 90 days
Functional Cookies Saving your preferences such as language and display settings 1 year
Marketing Cookies Displaying relevant promotional content to you 30–90 days

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the coki88 platform.

06 Your Rights as a Data Subject

As a coki88 member and owner of your personal data, you hold strong rights that we fully respect. The following are your rights, which you may exercise at any time:

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in our records.

Right to Erasure

In certain circumstances, you have the right to request that we delete your personal data, subject to legal obligations.

Right to Restrict Processing

You have the right to request that we restrict how we process your data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact our support team via live chat. We will process your request within 30 business days. Some requests may require additional identity verification before being processed.

07 Data Retention Period

Coki88 retains your personal information only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations.

  • Active account data: Retained for the duration your account remains active and for the required period following account closure.
  • Financial transaction records: Retained for a minimum of 7 years as required by financial compliance and AML regulations.
  • Support communication logs: Retained for 2 years for training, audit, and dispute resolution purposes.
  • Technical log data: Retained for 90 days for security and technical troubleshooting purposes.
  • Marketing data: Retained until you unsubscribe from receiving marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process complies with industry standards for irrecoverable data erasure.

08 Changes to This Privacy Policy

Coki88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technical requirements, or changes in applicable laws.

When we make material changes to this policy, we will notify you via:

  • Clear notice on the coki88 platform homepage.
  • Email notification to your registered address for important changes.
  • Updating the "Last Updated" date at the top of this page.

You are encouraged to review this Privacy Policy page periodically to ensure you are always aware of the latest version. Your continued use of the coki88 platform after any policy changes is considered your acceptance of the updated policy.

09 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

  • Live Chat: The fastest channel — available 24/7 within the coki88 platform with an average response time of under 90 seconds.
  • Email: [email protected] — for more detailed written inquiries.

Our Data Protection Officer (DPO) team takes every privacy inquiry seriously and strives to provide a comprehensive response within the stipulated timeframe. We are committed to resolving your privacy concerns fairly and transparently.

Our standard response time for privacy inquiries is 5–10 business days. More complex requests such as data exports or account deletion may take up to 30 business days to process.

Why Your Data Is Safe with coki88

We invest in the best technologies and processes to ensure your privacy is protected at all times.

Military-Grade Encryption

All your data is encrypted using 256-bit SSL/TLS — the same encryption technology used by leading financial institutions worldwide. No unauthorised third party can access your information.

Efficient & Secure KYC

Our identity verification process is managed by a certified KYC system. Your documents are stored in an encrypted environment and accessed only by authorised teams strictly for verification purposes.

No Data Selling

Coki88 has never and will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely for the purpose of providing services to you.

Regular Security Audits

Our security infrastructure and data management practices are regularly audited by accredited independent auditors to ensure compliance with the latest international information security standards.

Full Control in Your Hands

You have full control over your data — from updating your profile information and managing marketing preferences to requesting data deletion. All of this can be done through the platform or by contacting our support team.

Dedicated Privacy Team

Coki88 has a dedicated Data Protection Officer (DPO) to handle all privacy-related inquiries and requests. Our team is responsive, professional, and committed to resolving every issue you raise.

Our Promise to You

Here is a summary of the core principles that shape our approach to your privacy and data security.

  • We do not sell or trade your personal data to anyone.
  • All data transmissions are encrypted with 256-bit SSL encryption.
  • You have the full right to access, correct and delete your data.
  • Data is only shared with selected third parties and is subject to strict data agreements.
  • The security monitoring system operates 24/7 to detect threats.
  • Independent security audits are conducted periodically to verify our compliance.

Ready for a Safe & Trusted Betting Experience?

Create your coki88 account today and enjoy a betting platform that not only offers the best winning opportunities, but also safeguards your privacy and data security at all times.

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